{"id":7934,"date":"2023-10-25T14:29:15","date_gmt":"2023-10-25T14:29:15","guid":{"rendered":"https:\/\/fietsverhuurknokke.be\/?page_id=7934"},"modified":"2025-08-14T08:48:50","modified_gmt":"2025-08-14T08:48:50","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/fietsverhuurknokke.be\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Vous avez une question&nbsp;?<br>La r\u00e9ponse est probablement ici.<\/h2>\n\n\n\n<p>Ci-dessous, nous avons fait une s\u00e9lection des questions les plus fr\u00e9quemment pos\u00e9es concernant votre r\u00e9servation via Fietsverhuur Knokke-Heist.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Votre question n&rsquo;est pas r\u00e9pertori\u00e9e ?<\/h2>\n\n\n\n<p>Veuillez nous contacter et nous serons heureux de vous aider.<\/p>\n<\/div>\n<\/div>\n\n\n<div >\n                    <div class=\" plethoraplugins-accordion plethoraplugins-theme__minimal plethoraplugins-theme__basic \"   >\n                        <div>\n                            \n<div id=\"comment_puis_je_faire_une_rservation\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-comment_puis_je_faire_une_rservation\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Comment puis-je faire une r\u00e9servation ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-comment_puis_je_faire_une_rservation\" class=\"pds-accordion__content\">\n                        \n\n<p>Sur la page d&rsquo;accueil, cliquez sur le bouton \u00ab\u00a0R\u00e9server\u00a0\u00bb. S\u00e9lectionnez les v\u00e9los que vous souhaitez r\u00e9server imm\u00e9diatement, puis cliquez sur \u00ab\u00a0Suivant\u00a0\u00bb. Vous recevrez ensuite un e-mail de confirmation de r\u00e9servation.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"dois_je_payer_ma_rservation_immdiatement\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-dois_je_payer_ma_rservation_immdiatement\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\"><strong><strong>Dois-je payer ma r\u00e9servation imm\u00e9diatement ?<\/strong><\/strong><\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-dois_je_payer_ma_rservation_immdiatement\" class=\"pds-accordion__content\">\n                        \n\n<p>Non, le paiement a toujours lieu au retour.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"puis_je_payer_par_carte_au_point_de_retrait\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-puis_je_payer_par_carte_au_point_de_retrait\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Puis-je payer par carte au point de retrait ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-puis_je_payer_par_carte_au_point_de_retrait\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, vous pouvez payer sur place avec votre carte bancaire.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"puis_je_annuler_ou_modifier_une_rservation\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-puis_je_annuler_ou_modifier_une_rservation\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Puis-je annuler ou modifier une r\u00e9servation ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-puis_je_annuler_ou_modifier_une_rservation\" class=\"pds-accordion__content\">\n                        \n\n<p>Vous pouvez toujours annuler par email.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"lassistance_routire_est_elle_incluse_pendant_ma_priode_de_location\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-lassistance_routire_est_elle_incluse_pendant_ma_priode_de_location\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">L&rsquo;assistance routi\u00e8re est-elle incluse pendant ma p\u00e9riode de location ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-lassistance_routire_est_elle_incluse_pendant_ma_priode_de_location\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, l\u2019assistance routi\u00e8re est toujours incluse.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"existe_t_il_une_rduction_pour_une_priode_de_location_plus_longue\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-existe_t_il_une_rduction_pour_une_priode_de_location_plus_longue\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Existe-t-il une r\u00e9duction pour une p\u00e9riode de location plus longue ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-existe_t_il_une_rduction_pour_une_priode_de_location_plus_longue\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, plus vous louez le v\u00e9lo longtemps, plus le tarif journalier est avantageux. Pour plus d&rsquo;informations, contactez-nous par courriel ou \u00e0 notre succursale.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"puis_je_bnficier_dune_rduction_de_groupe\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-puis_je_bnficier_dune_rduction_de_groupe\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Puis-je b\u00e9n\u00e9ficier d&rsquo;une r\u00e9duction de groupe ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-puis_je_bnficier_dune_rduction_de_groupe\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, une r\u00e9duction de 10 % est accord\u00e9e aux groupes. Renseignez-vous sur les possibilit\u00e9s.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"est_ce_que_je_loue_un_vlo__mes_propres_risques\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-est_ce_que_je_loue_un_vlo__mes_propres_risques\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Est-ce que je loue un v\u00e9lo \u00e0 mes propres risques ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-est_ce_que_je_loue_un_vlo__mes_propres_risques\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, vous louez le v\u00e9lo \u00e0 vos propres risques.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"les_vlos_peuvent_ils_tre_livrs\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-les_vlos_peuvent_ils_tre_livrs\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Les v\u00e9los peuvent-ils \u00eatre livr\u00e9s ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-les_vlos_peuvent_ils_tre_livrs\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, c&rsquo;est possible. Veuillez utiliser le bouton \u00ab&nbsp;Demande de livraison&nbsp;\u00bb en haut de la page.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"puis_je_rendre_mon_vlo_aprs_lheure_de_fermeture\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-puis_je_rendre_mon_vlo_aprs_lheure_de_fermeture\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Puis-je rendre mon v\u00e9lo apr\u00e8s l&rsquo;heure de fermeture ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-puis_je_rendre_mon_vlo_aprs_lheure_de_fermeture\" class=\"pds-accordion__content\">\n                        \n\n<p>Notre magasin est ouvert tous les jours jusqu&rsquo;\u00e0 22h en saison. Retournez gratuitement votre v\u00e9lo avant 10h30 le lendemain.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"est_ce_que_jobtiens_une_batterie_compltement_charge_avec_un_vlo_lectrique\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-est_ce_que_jobtiens_une_batterie_compltement_charge_avec_un_vlo_lectrique\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Est-ce que j&rsquo;obtiens une batterie compl\u00e8tement charg\u00e9e avec un v\u00e9lo \u00e9lectrique ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-est_ce_que_jobtiens_une_batterie_compltement_charge_avec_un_vlo_lectrique\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, votre v\u00e9lo \u00e9lectrique est toujours livr\u00e9 avec une batterie enti\u00e8rement charg\u00e9e. Si votre location dure plus d&rsquo;une journ\u00e9e, un chargeur vous sera fourni. Si vous pr\u00e9voyez une longue randonn\u00e9e dans la m\u00eame journ\u00e9e et avez besoin d&rsquo;une borne de recharge, vous pouvez en demander une au point de retrait (sous r\u00e9serve de disponibilit\u00e9).<\/p>\n\n\n\n<p><\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"puis_je_garer_ma_voiture__cet_endroit\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-puis_je_garer_ma_voiture__cet_endroit\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">Puis-je garer ma voiture \u00e0 cet endroit ?<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-puis_je_garer_ma_voiture__cet_endroit\" class=\"pds-accordion__content\">\n                        \n\n<p>Oui, il y a plusieurs places de stationnement \u00e0 distance de marche du magasin.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n                        <\/div>\n                    <\/div>\n            <\/div>","protected":false},"excerpt":{"rendered":"<p>Vous avez une question&nbsp;?La r\u00e9ponse est probablement ici. Ci-dessous, nous avons fait une s\u00e9lection des questions les plus fr\u00e9quemment pos\u00e9es concernant votre r\u00e9servation via Fietsverhuur Knokke-Heist. Votre question n&rsquo;est pas r\u00e9pertori\u00e9e ? Veuillez nous contacter et nous serons heureux de vous aider.<\/p>\n","protected":false},"author":1,"featured_media":8396,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7934","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Foire aux questions | Location de v\u00e9los \u00e0 Knokke<\/title>\n<meta name=\"description\" content=\"Louez un v\u00e9lo \u00e0 Knokke-Heist chez Location de v\u00e9los \u00e0 Knokke. \u2b50 Large choix de v\u00e9los de location \u2b50 Service de livraison \u2b50 Garantie d&#039;\u00e9change \u2b50 R\u00e9servation en ligne\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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